A great ride for a great price.
-Product
How long can I ride on a single charge?
The C11 can be fully charged in just 5 hours and features a 500W rated power motor, with a peak power of up to 678W, reaching a top speed of 40km/h. Additionally, it comes with 5 adjustable assist levels, and the 500W brushless geared motor offers high torque and low power consumption. With FIIDO's independent speed sensor algorithm, it can achieve a riding range of up to 90km.
Can I ride on rough terrain?
The C11 comes equipped with shock absorbers, allowing for a smooth ride even on rugged mountain roads. Additionally, our adjustable handlebars and Velo saddle are designed to ensure the rider's comfort during the journey.
How do I connect the C11 to the app?
Please download the "Fiido" application from Google Play Store or the iOS App Store. After registering an account, use the Bluetooth feature to connect your vehicle.
Is it possible to install a trailer after purchase?
The C11 is compatable with trailer installation after purchase.
Can the battery be removed?
The battery is removable and easy to replace, but frequent removal is not recommended to preserve the overall design.
Is it possible to ride in rainy weather?
However, we do not recommend riding in bad weather for safety considerations.The bike has an IP54 Rating for the whole bike,which means it is waterproof in general.
What are the advantages of connecting my bike to the Fiido Mate Smartwatch or Fiido App?
You can start the entire bike through the Fiido Mate or app effortlessly and monitor real-time sports data such as heart rate and blood oxygen during your ride. Additionally, you can share and exchange cycling insights and experiences with cycling enthusiasts worldwide.
What is the maximum weight capacity of the rear rack on the vehicle?
The rear shelf is made of aluminum alloy material with a maximum load capacity of 25KG, suitable for carrying children or your beloved pets.
Is there an anti-theft lock on the vehicle?
Yes, the C11 comes with an intelligent anti-theft lock, which can be unlocked via key or APP, ensuring the security of your vehicle.
How do I unlock the top speed of my C11 Ebike?
Please click this link to view.
Can I install a child seat on the C11 footrest board?
Yes, it can be installed. We recommend the following dimensions for installing the child seat: leg rest board spacing greater than 135mm.
What is the motor power of the C11?
With a 500W power, it assists you in easy riding.
What is the torque of the motor in Fiido C11?
The 55Nm torque motor in Fiido C11 provides powerful propulsion, making your rides effortless.
-Shipment
Do I need to pay for shipping and duties?
Your address will enjoy free shipping and duty services. (For other locations)Free shipping and duties are included for the 48 contiguous states, excluding Alaska, Hawaii, Puerto Rico, and other U.S. territories. (For the United States)
When will I receive the bike and accessories?
Normal orders take 3-7 business days for delivery.
-Others
Is the display easy to repair and replace?
Yes. This innovative display screen features a modular design, allowing replacement within 10 minutes. Most replacements can be done independently, or you can contact the nearest offline store for assistance.
How long is the warranty?
For most parts of the bike ,they come with a one-year warranty,please check our warranty page for more details.
What is the recommended height range for riders?
Riders ranging from 150cm (4.9') to 200cm (6.5') in height can easily handle our bike.
