View delivery information, timescales, charges and returns.

Visit one of our stores to experience our technology first-hand.

You can get support that’s tailored to you, owner exclusives and more when you register your ebike on Fiido APP.

Essential Tips and Best Practices for Extending the Lifespan of Your E-bike

Every Fiido e-bike comes with a 2-year warranty and lifetime technical support. We offer comprehensive support, including online diagnostics, parts replacement, and step-by-step guidance. Accessories are replaced, not repaired, to save your time. For more complex issues requiring in-person service, repairs can be done at our partnered service centers, with costs covered by Fiido.
Repairs at non-authorized shops or the use of third-party parts will not void your warranty. However, any damages or costs resulting from unauthorized repairs or non-Fiido-recommended parts will not be covered under warranty. For more info, please refer to the Owner’s Manual included in the product packaging or check out our Warranty Policy.

Our capable AI assistant is here for you 24/7, ready to provide reliable answers. Simply click the green icon in the bottom left corner of your screen to start a chat.
For further assistance, feel free to email us at support@fiido.com. Our team is available from 9 AM to 10 PM (UTC+8), Monday to Friday.

+852-56216918
Our helpline hours:
9:00am to 10:00pm (UTC+8) Monday to Friday

Connect with other owners. Join the conversation.