Shipping & Delivery
Shipping Cost
Free shipping on all orders.
How Long Does It Take?
In-Stock Items
Order Processing and Pick-Up
-Most in-stock products are processed within 3-5 business days.
-Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day.
-After processing, the package is picked up and shipped by a trusted carrier like the DPD. Once your order ships, you will receive an automated email with your tracking details.
Delivery
-E-Bikes: Expected delivery within 5-10 business days, depending on your location.
-E-Scooters: Shipped from China, with an estimated delivery time of 60-80 business days, depending on your location.
-Accessories: Shipped from China, with an estimated delivery time of 15-20 business days, depending on your location.
Pre-Order Items
Total shipping time is calculated by adding the estimated shipping date on the product page to the standard delivery time for your region.
Important Reminder
Please retain the original packaging and the materials within it for at least 30 days after receiving your package to for any potential repairs or returns.
What to Do If There Is a Shipping Issue?
Delayed or Missing Packages
If your package doesn’t arrive within the estimated shipping time or any items are missing, contact our support team at service@fiido.com within a week of the estimated delivery date.
Returned Packages
If your package is returned to the sender, we’ll investigate right away. We need to confirm it has been returned to our overseas warehouse before we can re-ship it to you. Please note that if your package is returned because it wasn’t picked up on time or the address was incorrect, we may charge extra for redelivery or processing a refund.
Email Says Delivered, But No Package
Please email service@fiido.com within 3 calendar days of the notification with your order details. We’ll help start an investigation with the shipping provider. If the issue isn’t reported within 3 days, the shipping provider won’t be able to investigate or compensate for the lost package.
Delivery Times and Fees by Destination
| Product Type | Warehouse | Destination |
Delivery Time for In-Stock Items
|
Delivery Time for Pre-Orders
|
Shipping Cost | Remarks |
| E-bikes | Europe |
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
|
Ireland 7~15 Business days
Others 5~9 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
FREE |
We currently do not deliver to postal codes 35-38, 51/52 (Spain); 78263-78266 (Germany); 23030, 22060 (Italy) or to outlying islands, like the Canary Islands and Tenerife.
|
|
|
CA |
CA |
7~10 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
|
Only the Fiido X, M1 Pro, and T1 models are available for shipping to Canada at this time. |
| E-bikes | UK | England, Scotland, Wales. |
4~6 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
FREE |
Shipping is not available to these locations: Isle of Man; Channel Islands (Jersey and Guernsey); Northern Ireland. |
| E-bikes | USA (Western) | Cities in Western USA |
3~5 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
FREE |
Shipping is not available to these locations: Hawaii; Alaska; Puerto Rico. |
| E-bikes | USA (Eastern) | Cities in Estern USA |
3~5 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
FREE |
Shipping is not available to these locations: Hawaii; Alaska; Puerto Rico. |
|
E-scooters Q1/Q1S |
China | EU/UK/US |
60~80 days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
|
Free Shipping to the EU, US, UK and CA. |
| Accessories | China | EU/UK/US |
15~25 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
£5~£10 |
Some remote areas may not be covered. |
Understanding Estimated Delivery Dates
Most items are delivered on time as scheduled. However, there may be instances where packages are delivered slightly later than expected, or, in rare cases, experience longer delays.
In online shopping, delivery times can fluctuate due to the nature of logistics, and we hope you understand this. Logistics is subject to various uncertainties, so the arrival time provided by the carrier is usually an estimate. The actual delivery times can change due to factors such as weather conditions, capacity constraints, warehouse processing times, and other variables.
Additionally, delays may occur during high-demand periods such as mega sales events, product launches, or restocks.
In case of a delay, we’ll do our best to speed up the delivery and keep you posted with the latest updates.
Deliveries to Remote Areas
Delivery to remote locations may take longer, and the estimated time will depend on your address and carrier availability.
More Detail You May Want to Know
Order Processing & Shipping
📌Reason: The bank's system detected potential risks in your order and automatically freeze it (mismatched payment card and shipping details, multiple failed payment attempts, etc.).
💡 What to do: Please follow the instructions in the email for verification. We’ll help unfreeze and arrange the shipment for you as soon as possible.
2. Why can't I find my order information?
Case 1: No account registered → Just sign up with the email you used for your order, and the information will be linked automatically.
Case 2: Registered email doesn't match order email → Contact us and provide both email addresses, and we’ll help you merge the orders.
3. Why haven’t I received a shipping notification (for In-Stock items)
📌 Reasons:
-Your email might be incorrect, or notifications might be filtered as spam.
-Your address needs further confirmation.
-There’s a delay at the warehouse/shipping partner, or there was a temporary issue with the system.
-The inventory records need updating, and we're waiting for the new batch to arrive.
💡Delivery: Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. If you haven’t received a notification within 3 business days, please contact us!
4. Why haven’t I received a shipping notification (for Pre-order items)?
📌 Reasons:
-Your email address might be incorrect, or notifications might be filtered as spam.
-Due to a technical issue, the expected shipping date update was not sent.
💡 Suggestion: Please check your spam folder, or contact us to confirm the latest status.
5. Can I change my delivery address, color, size, or model?
✅ Before the tracking number is generated: Contact us via email (service@fiido.com) to make changes.
❌ After shipping: No changes could be made due to shipping agreements. Please double-check your information before placing an order. If you really need changes, please contact us — note that there may be extra logistics fee.
Shipping & Tracking
6. How do I track my shipment?
-Once your order is shipped, you’ll receive a shipping confirmation email with a tracking link — you can click it directly to check the status.
-Or log in to your account to view your tracking details. Click here https://uk.fiido.com/tools/tracking.
7. Why does the tracking show “Not Picked Up”?
📌 Reasons:
-Due to the courier warehouse backlog, your package may be awaiting initial scan before dispatch.
-The shipment might be en route, but the updates will not show until the next checkpoint.
💡 Note: If there’s no update for more than 3 business days, please contact us, and we’ll help!
8. Why hasn’t the tracking information been updated for a long time?
📌 Reasons:
-Extended inspection at transit hubs may cause delays.
-Oversized/battery-included parcels may be flagged as non-compliant and returned to the sender.
-Parts shipped from the China Warehouse might currently be undergoing customs clearance.
💡 Note: If there’s no update for over 5 business days, we’ll do our best to speed up the delivery and keep you posted!
Delivery Issues
9. How long does it take?
For in-stock items:
-E-Bikes: Expected delivery within 5-10 business days, depending on your location.
-E-Scooters: Shipped from China, with an estimated delivery time of 60-80 business days, depending on your location.
-Accessories: Shipped from China, with an estimated delivery time of 15-20 business days, depending on your location.
Delivery to remote locations may take longer, and the estimated time will depend on your location and the carrier's availability.
For pre-order items:
Total shipping time is counted by adding the estimated shipping date on the product page to the standard delivery time for your region.
10. Why is my package returned without rejection or contact?
📌 Reasons:
-The shipping company determined that the package exceeded limits in size and/or battery.
-The courier couldn’t reach you and the package was returned to the sender. Please keep your phone accessible during delivery.
💡 Solution:
We need to confirm that it has been returned to our overseas warehouse before arranging reshipment. Once the package arrives back at our warehouse, we will:
-Re-ship your order as soon as possible.
-Email you the new tracking number.
Please note that if your package is returned because of the late pickup or incorrect address, we may charge extra fees for re-delivery or process a refund.
11. Why do I receive the bike but not the accessories?
📌 Reasons:
-Accessories are shipped separately and usually sent out within 3 business days after the bike ships.
-The warehouse is still matching the parts or carefully packaging them.
-The item is temporarily out of stock and awaiting the next incoming batch.
If accessories in the local warehouse is sold out, the parts will ship from the warehouse in China. Due to the distance, estimated delivery is 7–15 business days.
💡 What to do: If your accessories haven’t arrived within the expected time (refers to Question 8), we’ll do our best to speed up the delivery and keep you posted!
12. Why do I need to pick up my package myself?
📌 Reason: Some couriers deliver packages to the nearest pick-up point as completed by default.
💡 Tip: Please provide a detailed address when placing your order. If pick-up is required, your package will be delivered to the closest collection point for easy retrieval.
13. Tracking says “Delivered”, but why didn’t I receive it?
📌 Reason: It may have been delivered to a neighbor, or it could have been stolen.
💡 Tip: We strongly recommend adding Shipping Protection Insurance at checkout for easier and faster claims. If you didn’t purchase any insurance, please contact your local courier immediately, check with neighbors, and/or review security footage. If you still can’t find the package, please contact us for help and report it to the police as soon as possible.
Note: Please email service@fiido.com within 3 calendar days of the notification with your order details. We’ll start an investigation with the shipping provider. If the issue isn’t reported within 3 days, the shipping provider won’t be able to investigate or compensate for the lost package.
Damaged or Missing Items
14. What if my package arrives damaged?
📌 Reason: The package may have been compressed or bumped during the transition.
💡 What to do: Take clear photos of the shipping label and the SKU label of the product(s) on the box. Then record a full unboxing video (without editing). If you find any damaged parts inside, we’ll send you free replacement parts or arrange compensation.
15. An item/a part is missing from my order — what should I do?
📌 Reason: Small parts may get stuck in the packaging or the package may be opened during transit.
💡 What to do: Verify box seals are fully intact with no signs of tampering. When unboxing, film in a continuous shot without pauses, clearly showing the bike and all parts. If you confirm any missing parts, contact us with photos and videos, and we’ll prioritize sending the replacements to you.
Please keep the original packaging and all components for at least 30 days after delivery. This helps with any necessary repairs or returns.