High quality & low cost — yes, we did it.
Ever feel like traditional retail's added costs are hurting your wallet? Fiido's Direct-to-Consumer (DTC) model is here to change the game! By skipping the middleman, we leave behind the overpriced tactics of traditional retail.
But Fiido’s DTC model goes far beyond simply reaching consumers directly - we own and control the entire process, spanning design, R&D, manufacturing, sales, and service. We boast over 70 patents, multiple international design awards, and top-tier supply chain management. Our deeply integrated model not only maximizes production efficiency but also eliminates multiple layers of markups, delivering unbeatable value for your money!
Our full-cycle control ensures consistent high standards at every stage—from material sourcing to production. Seamless teamwork between design and production turns every flash of inspiration from our designers into reality with precision.
Worried about payment, delivery, or support? Fiido's got your back!
Feeling unsure about online shopping for a big-ticket item? Don’t sweat it—we’ve made it easy for you.
Is payment safe? Absolutely! We support PayPal, international credit cards, Klarna, and over 50 local wallets. All payments are handled by top-tier third-party platforms with advanced encryption technology to protect your information. If anything unexpected happens (though it’s super rare), you’re protected by law every step of the way.
When do I get my bike? What about shipping costs? Orders are processed within 3–5 business days, then shipped via trusted carriers like FedEx, DHL, or UPS. Delivery usually takes 5–10 business days after shipping. For pre-orders, the shipping date is shown on the product page. And here’s the best part—shipping is free on all orders!
Not sure if it’s the right fit? Can I return it? Yes you can! If the e-bike is unused and still in its original packaging, you can request a refund within 30 days. For returns due to quality issues, Fiido not only offers a full refund but also covers return shipping costs and even arranges pickup from your home. For other reasons, you’ll need to cover shipping costs, but the process is simple and hassle-free.
What about repairs? Fiido provides free parts replacements within two years, including shipping costs! You’ll also get lifetime technical support with step-by-step video guidance from our technicians. If you still can’t resolve the issue, take your bike to a local repair shop, and we’ll reimburse the costs.
Why is Fiido’s DTC model so remarkable?
Service is more professional and personalized
Forget outsourced support—Fiido’s customer service team is made up of in-house experts who know the products inside out. Got a question? Speak directly with engineers, designers, or even our CTO! No long waits or complicated back-and-forth—just quick, accurate answers from the right person.
Created by riders - products that truly understand you
Your feedback isn’t just heard—it’s acted on. Every suggestion or feedback on online platforms helps shape our electric bikes, with ideas quickly transformed into product upgrades or new features. Your vision could inspire our next innovation!
Have a creative idea for the next generation of Fiido bikes? Pitch it directly to our CTO at keven@fiido.com.
Keep your bike as good as new
Fiido offers a wide range of spare parts at an affordable price, making it easy to replace or upgrade components—even ones that still work but show signs of wear after years of use. It's hard for traditional retailers to offer this level of support.
DTC is revolutionizing the future of commerce, and Fiido’s take on DTC is truly one of a kind. Here, fresh ideas flourish, and meaningful connections take root between the brand, its users, and within the user community.
Let Fiido take you to more places—together, let’s explore all the possibilities life has to offer!
